Category: Library User Survey

To support teaching, learning, and research across campus, all members of the SFU community are invited to participate in the Library User Survey 2026 by completing a brief questionnaire.

Feedback and suggestions will be essential in shaping and guiding the Library’s continuous improvement efforts.

As a gesture of our gratitude, participants who wish to take part in the lucky draw will have a chance to win exciting prizes generously offered by the following e-resource vendors.

Apple AirPods Pro 3		Apple AirPods Pro 3
$1,500 Starbucks Gift Sets		Anker Soundcore Space One Pro
	HK$1,000 Eslite Book Store Coupon

Terms and Conditions

1. Each participant is suggested to take the survey only ONCE. Multiple entries of the same participant will only be counted ONCE;
2. The Lucky Draw results will be posted on the library website and all winners will be contacted individually by email. The Library is NOT liable for any non-delivery or non-receipt of email(s) by the winners;
3. Late redemption will NOT be entertained. All prizes are NOT transferable, exchangeable or redeemable for cash;
4. Authorization of other persons to collect the prize on your behalf will NOT be accepted;
5. The Library is NOT liable for any cost or damage relating to or resulting from the acceptance and/or use of the above prizes by the participants;
6. NO warranty or maintenance service will be provided;
7. The Library reserves the right of final decision on all matters in case of any disputes.

Eligible Participants

1. This survey is open to all current SFU/CAPS students and staff;
2. External members including Alumni with valid Library cards are also welcome to participate except the Corporate members with Readers’ cards;
3. This is an anonymous survey. No personal information will be collected;
4. If you are interested in entering the Lucky Draw, please provide your contact information (i.e. Student/Staff ID, name, email address and phone number) on the last page of the survey. This information will only be used for purposes related to the Lucky Draw;
5. The results of the Lucky Draw will not be affected by your answers and written comments;
6. Each participant may submit only ONE entry for the lucky draw.

Library Survey Highlights 2024

The Library User Survey 2024 was conducted from 4 November to 13 December 2024 to collect comments and suggestions on our services, resources and facilities. Over 1,300 completed questionnaires including useful feedback were received.

To express our appreciation to the respondents, valuable gifts generously donated by publishers and vendors were given out to the lucky draw winners. The prize presentation ceremony was successfully held on 25 February 2025 at the Learning Commons.

Please take a look at the following photos, which capture the highlights of this event and the joyful moments of the lucky draw winners.

Many thanks again to all participants in this exercise!

ID (First 4 characters)	Name	Prize	Sponsored by
2420XXXX	HONG P. K.	iPad (10th generation) Wi-Fi 64GB
2321XXXX	TSO T. Y.	Sennheiser MOMENTUM 4 Wireless
2420XXXX	LI Y. Y.	Apple AirPods Pro
2421XXXX	NGIE C.	Apple AirPods 4
2320XXXX	MUK S. F.	HK$500 Cash Coupons (Electronic Products)
2420XXXX	LAW K. H.	HK$500 Cash Coupons (Coffee)
2420XXXX	AU H. T.	HK$500 Cash Coupons (Bookstore)

1st prize presented by Mr. Manhoe Chan (Vice-President, Resources and Finance), Dr. Anna Ng (Dean of Students cum Associate Professor) & Ms. Charlotte Wong (Librarian)

2nd prize presented by Mr. Manhoe Chan (Vice-President, Resources and Finance), Dr. Anna Ng (Dean of Students cum Associate Professor) & Ms. Charlotte Wong (Librarian)

3rd prize presented by Dr. Anna Ng (Dean of Students cum Associate Professor) & Ms. Charlotte Wong (Librarian)

4th prize presented by Dr. Anna Ng (Dean of Students cum Associate Professor) & Ms. Charlotte Wong (Librarian)

Prizes presented by Ms. Charlotte Wong (Librarian) & library staff

To help us know more about your teaching, learning and research needs, please spare a few minutes to take part in the annual survey and fill out the questionnaire. Your comments and suggestions on our services will be essential in our ongoing efforts to make improvements.

As a token of our appreciation, you will be automatically entered into a lucky draw and have a chance to win fabulous prizes offered by the e-resources vendors.

Special thanks go to the following sponsors:

1st Apple iPad (10th generation) Wi-Fi 64GB		2nd Sennheiser MOMENTUM 4 Wireless (With Headphone Stand)
3rd Apple AirPods Pro		4th Apple AirPods 4
HK$500 Cash Coupons (Bookstore)	HK$500 Cash Coupons (Electronic Products)		HK$500 Cash Coupons (Coffee)

Terms and Conditions

1. Each participant is suggested to take the survey only ONCE. Multiple entries of the same participant will only be counted ONCE;
2. The Lucky Draw results will be posted on the library website and all winners will be contacted individually by email. The Library is NOT liable for any non-delivery or non-receipt of email(s) by the winners;
3. Late redemption will NOT be entertained. All prizes are NOT transferable, exchangeable or redeemable for cash;
4. Authorization of other persons to collect the prize on your behalf will NOT be accepted;
5. The Library is NOT liable for any cost or damage relating to or resulting from the acceptance and/or use of the above prizes by the participants;
6. NO warranty or maintenance service will be provided;
7. The Library reserves the right of final decision on all matters in case of any disputes.

Eligible Participants

1. This survey is open to all current SFU/CBCC/CAPS students and staff;
2. External members including Alumni with valid Library cards are also welcome to participate except the Corporate members with Readers’ cards;
3. This is an anonymous survey. No personal information will be collected;
4. If you are interested in entering the Lucky Draw, please provide your contact information (i.e. Student/Staff ID, name, email address and phone number) at the end of the survey. This information will only be used for purposes related to the Lucky Draw;
5. The results of the Lucky Draw will not be affected by your answers and written comments.

Library Survey Highlights 2023

The Library User Survey 2023 was conducted from 13 March to 14 April 2023 to collect comments and suggestions on our services, resources and facilities. Over 1,000 completed questionnaires containing useful feedback were received.

To express our appreciation to the respondents, more than 30 gifts generously donated by publishers and vendors were given out to the lucky draw winners. The prize presentation ceremony was successfully held on 4 May 2023 at the Learning Commons.

Please take a look at the following photos, which capture the highlights of this event, and share the joy.

Many thanks again to all participants in this exercise!

ID (First 4 characters)	Name	Prize	Sponsored by
2220XXXX	LEE Y. K.	iPad (10th generation) Wi-Fi 64GB
2170XXX	YIU W. Y.	HKD3,000 Cash Coupons (Electrical products)
2119XXX	KWONG C. Y.	iPad (9th generation) Wi-Fi 64GB
C209XXX	CHUNG W. L.	Apple Watch SE, 44mm
2170XXX	LI T. Y.	AirPods Pro (2nd generation)
C209XXX	LEW Y. S.	HK$1,000 Cash Coupons (Bookstore)
2070XXX	TSANG S. H.	True Wireless Headphones
2220XXXX	CHEUNG H. Y.	Mirror with Wireless Charging and Bluetooth Speaker
2221XXXX	CHAN S. P.	Portable Bluetooth Speaker
2220XXXX	LEE K. M.
2220XXXX	YUEN W. C.
1970XXX	KUNG S. L.	HKD100 Cash Coupon (Bookstore)
1970XXX	LAU Y. P.
2170XXX	SIU N. C.
2210XXXX	WONG C. Y.
2110XXX	YAN K. W.
2070XXX	AU YEUNG W. L.	Lucky Gift Set
2110XXXX	CHEN H. L.
2220XXXX	KAN W. Y.
2170XXX	LAM C. T.
2170XXX	LEE S. H.
2110XXXX	LEUNG J.
2110XXX	TONG K. Y.
2070XXX	WONG M. H.

1st prize presented by Mr Manhoe Chan (Vice-president, Resources and Finance) & Ms Charlotte Wong (Librarian)

2nd prize presented by Dr. Dennis Law (Vice-president, Academic and Quality Assurance) & Ms Charlotte Wong (Librarian)

3rd prize presented by Dr. Amy Chan (Associate Vice-president, Quality Assurance) & Ms Charlotte Wong (Librarian)

Prizes presented by Mr Manhoe Chan (Vice-president, Resources and Finance) & Ms Charlotte Wong (Librarian)

Prizes presented by Dr. Dennis Law (Vice-president, Academic and Quality Assurance) & Ms Charlotte Wong (Librarian)

Prizes presented by Dr. Amy Chan (Associate Vice-president, Quality Assurance) & Ms Charlotte Wong (Librarian)

Participate now – Library User Survey 2023

13 March – 14 April 2023

To help us know how to better meet your teaching, learning and research needs, please complete the questionnaire with your comments and suggestions on our library services. Participants in this exercise will be entered into a lucky draw to win fabulous prizes offered by various publishers and information providers.

Special thanks go to the following sponsors:

1st	2nd	3rd
iPad (10th generation) Wi-Fi 64GB	HKD3,000 Cash Coupons (Electrical products)	iPad (9th generation) Wi-Fi 64GB
Apple Watch SE, 44mm	AirPods Pro (2nd generation)	HK$1,000 Cash Coupons (Bookstore)

Terms and Conditions

Eligible Participants

1. This survey is open to all current CIHE/CBCC/CAPS students and staff;
2. External members including Alumni with valid Library cards are also welcome to participate except the Corporate members with Readers’ cards;
3. This is an anonymous survey. No personal information will be collected;
4. If you are interested in entering the Lucky Draw, please provide your contact information (i.e. Student/Staff ID, name, email address and phone number) at the end of the survey. This information will only be used for purposes related to the Lucky Draw.
5. The results of the Lucky Draw will not be affected by your answers and written comments.

Lucky Draw

1. Each participant is suggested to take the survey only ONCE. Multiple entries of the same participant will only be counted ONCE;
2. Prizes will be drawn in mid-2023. The Lucky Draw results will be posted on the Library website and all winners will be contacted individually by email. The Library is NOT liable for any non-delivery or non-receipt of email(s) by the winners;
3. Late redemption will NOT be entertained. All prizes are NOT transferable, exchangeable or redeemable for cash;
4. Authorization of other persons to collect the prize on your behalf will NOT be accepted;
5. The Library is NOT liable for any cost or damage relating to or resulting from the acceptance and/or use of the above prizes by the participants;
6. NO warranty or maintenance service will be provided;
7. The Library reserves the right of final decision on all matters in case of any disputes.

Please be assured that answers, comments and contact information given by you in the survey will be treated in strict confidence. The Library will collate and analyze the collected data and will post the survey report on its website for users’ reference.

Library Survey Highlights 2021

Thank you very much for participating in the Library User Survey 2021. The survey was successfully ended on 30 April 2021. We are pleased to announce that there are more than 50 gifts sponsored by the publishers and vendors and that the prize presentation ceremony was held on 26 May 2021. Results of the Lucky Draw and some photos of the prize presentation ceremony are shown below.

Congratulations to all lucky participants.

ID (First 4 characters)	Name	Prize	Sponsored by
2070XXX	KWOK S. T.	iPad (8th generation) Wi-Fi 32GB
2010XXX	CHAN H. L.	Apple Watch SE GPS, 44mm
2070XXX	LUI K. H.	AirPods Pro
1770XXX	YIP C. Y.	AirPods with Charging Case
1979XXX	YIP S. F.	AirPods with Charging Case
2090XXX	CHENG H. L.	PHILIPS In-ear true wireless headphones
1870XXX	CHUNG Y. T.
2010XXX	CHAN K. P.	Apple Gift Card $500
2070XXX	WONG P. M.	Mi smart band & Bluetooth speaker
2010XXXX	NG C. L.
2010XXX	LAM M. L.	App Store & iTunes Gift Card $200
QEHHXXXXX	YEUNG H. Y.	App Store & iTunes Gift Card $150
2010XXX	LO K. H.
C209XXX	WONG M. Y.	Starbucks $100 Coupons
2019XXX	YIU C. K.
1910XXXX	CHING C. H.
STH7XXX	CHAN C. P.
1770XXX	NG K. H.
2019XXX	NG C. S.	ESLITE $100 Coupons
C209XXX	TSANG K. T.
1910XXX	WONG M. S.
2070XXX	HON W. L.
2010XXX	LAI C. L.
1870XXX	HUI W. M.	ESLITE $100 Coupons
2010XXXX	LAU J. Y.
2070XXX	FONG H. Y.
2070XXX	WONG C. W.
1970XXX	LAW T. F.
1970XXX	SZE H. L.	Wireless charger, pocket mouse and bluetooth headphones
C209XXX	IP P. N.
2010XXXX	MAK T. Y.
2010XXXX	CHAN K. T.
1910XXX	MA L. L.	Bluetooth headphones
1910XXX	MA P. S.	Supermarket $ 50 Coupon
2070XXX	CHAN W. Y.
2010XXXX	YU W. L.
2019XXX	CHAN M. S.
2070XXX	TSE H.	Lucky Gift Set
2010XXXX	CHEUNG T. F.
1770XXX	WONG P. K.
2070XXX	CHAN T. Y.
C209XXX	CHAN C. Y.
1919XXX	NG T. K.
2010XXXX	NG C. Y.
1910XXX	TANG H. M.
1879XXX	SO C. W.
1919XXX	LAU K. M.
1870XXX	HUNG C. Y.
2010XXXX	SIU K. W.
1970XXX	LAW C. Y.

Participate now – Library User Survey 2021

You are cordially invited to complete the Library User Survey 2021. In appreciation of your views on our services, you will be entered the lucky draw and win attractive prizes sponsored by various publishers and information providers.

The survey starts from 22 March 2021 to 30 April 2021.

Thanks to the following publishers and information providers for sponsoring the prizes:

1st	2nd	3rd
iPad (8th generation) Wi-Fi 32GB	Apple Watch SE GPS, 44mm	AirPods Pro
AirPods with Charging Case	AirPods with Charging Case	PHILIPS In-ear true wireless headphones X 2

Terms and Conditions

Eligible Participants

1. This survey is open to all current CIHE/CBCC/CAPS students and staff;
2. External members including Alumni with valid Library cards are also welcome to participate except the Corporate members with Readers’ cards;
3. This is an anonymous survey. No personal information will be collected;
4. If you are interested in entering the Lucky Draw, please provide your contact information (i.e. Student/Staff ID, name, email address and phone number) at the end of the survey. This information will only be used for purposes related to the Lucky Draw.
5. The results of the Lucky Draw will not be affected by your answers and written comments.

Lucky Draw

1. Each participant is suggested to take the survey only ONCE. Multiple entries of the same participant will only be counted ONCE;
2. Prizes will be drawn in mid-2021. The Lucky Draw results will be posted on the Library website and all winners will be contacted individually by email. The Library is NOT liable for any non-delivery or non-receipt of email(s) by the winners;
3. Late redemption will NOT be entertained. All prizes are NOT transferable, exchangeable or redeemable for cash;
4. Authorization of other persons to collect the prize on your behalf will NOT be accepted;
5. The Library is NOT liable for any cost or damage relating to or resulting from the acceptance and/or use of the above prizes by the participants;
6. NO warranty or maintenance service will be provided;
7. The Library reserves the right of final decision on all matters in case of any disputes.

Please be assured that answers, comments and contact information given by you in the survey will be treated in strict confidence. The Library will collate and analyze the collected data and will post the survey report on its website for users’ reference.

Library Survey Highlights 2020

Please click here to view the detailed results of User Survey 2020. Thank you very much for participating in the Library User Survey.

Thank you very much for participating in the Library User Survey 2020. The survey was successfully ended in late April 2020. Your valuable feedback on library services, resources and facilities had been received. Lucky draw winners will be notified of the prize collection arrangement.

Congratulations to all lucky participants.

Library Survey Highlights 2019

Please click here to view the detailed results of User Survey 2019. Thank you very much for participating in the Library User Survey.